Boston, MA : Course Technology, Cengage Learning, c2010.
نسخ
الموقع
رقم الطلب
الحالة
Lusail Female Library
HD9696.C62
Available
Lusail Male Library
HD9696.C62
Lib Use Only
الطبعة
3rd ed.
الوصف
xix, 396 p. : ill. ; 24 cm.
قائمة المراجع
Includes bibliographical references and index.
المحتويات
Introduction to service desk concepts -- Service desk operations -- The people component: service desk roles and responsibilities -- The process component: service desk processes and procedures -- The technology component: service desk tools and
ملخص
This guide provides support to individuals interested in the field of technical customer support and the self-management skills needed to deliver it. It provides a better understanding of what a career in customer support would entail.
