Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
Imprint
Boston, Mass. : Harvard Business ; London : McGraw-Hill [distributor], 2010.
Copies
Location
Call No.
Status
CCQ - Lusail Female Library
HF5718
Available
CCQ - Lusail Male Library
HF5718
Available
Description
vi, 240 p. ; 21 cm.
Summary
Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain y
