Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
Boston, Mass. : Harvard Business ; London : McGraw-Hill [distributor], 2010.
CCQ - Lusail Female Library
CCQ - Lusail Male Library
vi, 240 p. ; 21 cm.
Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain y