A Guide to computer user support for help desk and support specialists.
Imprint
Boston, MA : Course Technology, c2010.
Copies
Location
Call No.
Status
CCQ - Lusail Female Library
QA76.9.E53
Available
CCQ - Lusail Male Library
QA76.9.E53
Available
Edition
4th ed.
Description
xxii, 674 p. : ill. ; 24 cm. + 2 CD-ROM's (4 3/4 in.).
Bibliography
Includes bibliographical references and index.
Contents
Introduction to computer user support -- Customer service skills for user support agents -- Skills for troubleshooting computer problems -- Common support problems -- Help desk operations -- User support management --- Product evaluation strateg