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Book Cover
Lang Matl
Author Beisse, Fred, 1942-

Title A Guide to computer user support for help desk and support specialists.

Imprint Boston, MA : Course Technology, c2010.

Copies

Location Call No. Status
 CCQ - Lusail Female Library  QA76.9.E53    Available
 CCQ - Lusail Male Library  QA76.9.E53    Available
Edition 4th ed.
Description xxii, 674 p. : ill. ; 24 cm. + 2 CD-ROM's (4 3/4 in.).
Bibliography Includes bibliographical references and index.
Contents Introduction to computer user support -- Customer service skills for user support agents -- Skills for troubleshooting computer problems -- Common support problems -- Help desk operations -- User support management --- Product evaluation strateg
Subject End-user computing -- Management.
Information technology -- Management.
Microcomputers -- Maintenance and repair.
ISBN 9780495806493 (pbk.)
0495806498 (pbk.)
9781439042052 (International ed.)
1439042055 (International ed.)