| Description |
xvi, 170 p. ; 24 cm |
| Bibliography |
Includes bibliographical references and index |
| Contents |
Introduction: The only shop in the marketplace -- The engineer on the ladder: reaching for the highest level of service -- The four elements of customer satisfaction: perfect product, caring delivery, timeliness, and an effective problem resolut |
| Summary |
The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context |
| Subject |
Customer services
|
|
Consumer satisfaction
|
|
Customer loyalty
|
| Added Author |
Solomon, Micah
|
| ISBN |
0814415385 |
|
9780814415382 |
|
