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001    15628668 
005    20100927091926.0 
008    100512s2009    txua          000 0 eng   
010    2009901736 
020    9780982314029 
020    0982314027 
040    DLC|cDLC 
050 14 T58.64|b.O44 2009 
100 1  Oleson, Chris. 
245 10 Achieving IT service quality :|bthe opposite of luck /
       |cChris Oleson, Mike Hagan, Christophe DeMoss. 
260    Austin, Tex. :|bSynergy Books,|c2009. 
300    x, 273 p. :|bill. (some col.) ;|c23 cm. 
650  0 Information technology 
650  0 Computer industry 
907    .b15628668|b10-06-15|c12-05-11 
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       |t0|u0|v0|w0|x0|y.i14909145|z12-05-11|llsf 
945    T58.64|b.O44 2009|g0|i37522005511530|j0|on|p0.00|q-|r-|s-
       |t0|u2|v0|w0|x0|y.i15074110|z03-20-12|llsf 
998    ccq|b12-05-11|cm|db|en|feng|gtxu|h0