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020    9780749474768 (paperback) 
020    |z9780749474775 (ebk) 
040    DLC|beng|cDLC|erda|dDLC 
042    pcc 
050 00 HF5547.5|b.F69 2015 
082 00 651|223 
100 1  France, Sue. 
245 14 The definitive personal assistant & secretarial handbook :
       |ba best practice guide for all secretaries, PAs, office 
       managers and executive assistants /|cSue France. 
246 3  Definitive personal assistant and secretarial handbook 
250    Third edition. 
264  1 London ;|aPhiladelphia :|aNew Delhi :|bKogan Page,|c2015. 
300    x, 265 pages :|billustrations ;|c24 cm 
336    text|2rdacontent 
337    unmediated|2rdamedia 
338    volume|2rdacarrier 
505 8  Machine generated contents note: About the author -- 
       Foreword -- Acknowledgements Introduction 01 Using 
       neuroscience to maximize your brain for excellence -- 
       Understand your brain -- The physiology of the brain -- 
       The triune brain theory and neurotransmitters -- 
       Neuroplasticity -- Neuroscience and self-awareness -- 
       Habits and how to rewire the brain -- Heart, brain and gut
       -- The importance of sleep -- Greater thinking -- U-SOFAR 
       technique, by Sue France02 Relationship management -- Our 
       social brains -- Understand yourself before you try to 
       understand others -- What the boss-assistant relationship 
       means to your health and well-being -- Image, perception 
       and first impressions -- Managing your state of mind -- 
       The handshake -- Professional image -- The beginning of a 
       business relationship -- What is expected of each other: 
       knowing the boundaries -- Key attributes, skills and 
       knowledge that bosses look for in an assistant -- Working 
       styles -- Constant communication -- Assumptions -- Be 
       proactive, anticipate needs, be prepared and exceed 
       expectations -- Be accountable: take pride in a high 
       standard of work -- Empathy -- Honesty and integrity -- 
       Trust -- Office politics -- How to manage your boss03 
       Compassionate Communication -- Body language -- Visual, 
       auditory and kinaesthetic -- Matching and mirroring -- 
       Tone of voice -- Eye contact -- Use of space -- The 
       'influential' right side -- Hands -- Posture -- How to 
       influence the 'chemistry' between you and your boss -- E-
       mail communication -- Listening skills -- Questioning 
       skills -- Gossip -- Telephone etiquette -- Understanding 
       and communicating with different cultures -- Language and 
       compassionate communication with yourself04 Confidence, 
       self-belief and goal setting -- What is confidence? -- The
       feeling of confidence -- Act as if you are confident -- 
       Think positive thoughts -- Focus on your strengths and 
       boost your confidence -- Self-esteem, self-awareness and 
       self-belief -- Internal 'negative gremlins' and internal 
       'positive coach' -- Self-limiting beliefs -- Tools to 
       change/ eliminate negative gremlin voices -- The law of 
       attraction -- The power of experiential learning -- 
       Continual learning -- Methods of learning -- Appraisals 
       and feedback -- Tips on how to receive constructive 
       criticism -- Personal development plan (PDP) -- Goal 
       setting -- Steps to help you achieve your goals05 Dealing 
       with difficult people and managing conflict -- A problem-
       solving technique -- Assertiveness -- Ground rules for 
       discussions -- Strategies to help you deal with conflict 
       and difficult characteristics of bosses -- Respond instead
       of react -- E-mail rage -- Real-life case studies on how 
       to deal with difficult bosses/ conflict -- Different types
       of management style -- 06 Time, organizing and stress 
       management -- Time/ task management -- Prioritizing the 
       workload -- 'Time thieves' -- Organizational skills -- Top
       tips for managing deadlines -- Stress management -- The 
       CORE model -- Time management and lowering stress levels -
       - Advice on stress from assistants around the world07 
       Organizing meetings and events -- Before the meeting: 
       prepare and plan! -- During the meeting/event -- After the
       meeting: evaluate -- 08 Perfect Presentations -- 
       Preparation -- Confidence -- Content -- Practise -- During
       the presentation -- Ending the presentation09 Ergonomics: 
       your health and safety -- The work station -- A tidy desk 
       leads to a tidy mind -- Principles of posture -- Ergonomic
       health breaks10 Powerful networking -- The neuroscience of
       networking -- What is networking? -- The benefits of 
       networking -- Where to network -- The secrets of power 
       networking -- Remembering people's names -- What to talk 
       about while networking -- Some general points -- Create an
       internal network for assistants11 A chapter to share with 
       your boss -- Communication -- What bosses should know to 
       work effectively -- with their assistants -- The law of 
       expectations: communicate your expectations clearly -- How
       to motivate your assistant -- Focus on the development of 
       your assistant12 Confident minute taking -- Definition -- 
       Personal benefits of taking the minutes -- Preparation -- 
       During the meeting -- After the meeting13 Harnessing the 
       power of digital tools and social media -- The first step 
       to using social media is to sign up -- The second step is 
       to create a professional, credible profile -- The third 
       step is to get people to connect with you/follow you -- 
       The fourth step is to keep on communicating and building 
       relationships -- Social media time management -- Twitter -
       - Facebook -- LinkedIn -- Other useful tools and tips -- 
       Apps -- What you can use social media for -- 14 The 
       successful assistant -- Compassionate communication -- 
       Keeping up to date -- Organizing for success -- Yourself 
       and others -- Networking and career development -- The 
       future of the assistantThe following appendices can be 
       downloaded from: www.koganpage.com/DefinitivePAHandbook --
       You can also access them from: www.suefrance.com using the
       password from the Introduction 1 'U-SOFAR' technique to 
       help you control your subconscious mind -- 2 Personal 
       strengths assessment form -- 3 Personal development plan 
       (PDP) -- 4 Preferred communication style -- 5 Pro forma 
       for goal setting -- 6 Problem-solving technique -- 7 
       Positive adjectives /action verbs -- 8 Mindfulness and 
       meditation techniques -- 9 Blank minute-taking template --
       10 Example of an informal agenda -- 11 Generic checklist 
       for organizing meetings and events -- 12 Business case for
       creating an internal assistant network -- Figure 6.1 Blank
       task-prioritizing matrix -- Figure 6.2 Task-prioritizing 
       matrix guideIndex. 
520    "The ultimate guide for all management, personal, and 
       executive assistants and secretaries, The Definitive 
       Personal Assistant and Secretarial Handbook places 
       specific emphasis on career development, providing 
       guidance and advice on career advancement.  Author Sue 
       France offers help with time management, networking, 
       relationship management, communication, and confidence.  
       This updated third edition contains new chapters on 
       neuroscience and how it affects job performance and how to
       use social media, as well as a detailed chapter on 
       effective minute taking, telephone (especially cell phone)
       etiquette, and presentation skills. "--|cProvided by 
520    "Written by a former Times Creme PA of the Year, this new 
       edition of The Definitive Personal Assistant and 
       Secretarial Handbook is the ultimate guide for all 
       management assistants, PAs, secretaries and executive 
       assistants. Administrative personnel in today's workplace 
       hold an immense influence, not only on their bosses' 
       performance, but also on the running of the whole 
       organisation. This best-selling book is the only resource 
       needed to excel in one's role as an assistant, outshine 
       bosses' expectations and go up the ladder. Placing special
       emphasis on career development and learning, it provides 
       help and advice on the skills necessary to progress in 
       your career. Along with a chapter to share with your boss 
       for a more fruitful working relationship, it includes help
       with time management, networking, relationship management,
       communication and confidence. Now with a new chapter on 
       how to use neuroscience tools to coach yourself through 
       your weaknesses and primed behavioural traits, it also 
       contains even more practical help with minute taking, 
       telephone and mobile communication etiquette and 
       presentation skills. With free downloadable online 
       resources to aid the day-to-day running of your office, 
       this comprehensive and accessible guide will help you keep
       your finger on the pulse and maintain your professional 
       image"--|cProvided by publisher. 
650  0 Administrative assistants|vHandbooks, manuals, etc. 
650  0 Secretaries|vHandbooks, manuals, etc. 
650  0 Office management|vHandbooks, manuals, etc. 
650  0 Office practice|vHandbooks, manuals, etc. 
650  7 BUSINESS & ECONOMICS / Secretarial Aids & Training.
650  7 BUSINESS & ECONOMICS / Office Management.|2bisacsh 
650  7 BUSINESS & ECONOMICS / Careers / General.|2bisacsh 
650  7 REFERENCE / Handbooks & Manuals.|2bisacsh 
Location Call No. Status
 CCQ - Lusail Female Library  HF5547.5 .F69 2015    Available
 CCQ - C Ring Library  HF5547.5 .F69 2015 c.2  Available
 CCQ - Lusail Male Library  HF5547.5.F69 2015    Available
 CCQ - C Ring Library  HF5547.5.F69 2015 c.2  Available