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LEADER 00000 a2200265 a 4500
001 15634942
003 OCoLC
008 100201s2010 mau 000 0 eng
020 9781422137499 (pbk.)
020 142213749X (pbk.)
040 UKM|cUKM|dBTCTA|dYDXCP|dZPX|dTEF|dU5D
049 |lkt
050 14 HF5718|b.W44 2010
100 1 Weeks, Holly.
245 10 Failure to communicate :|bhow conversations go wrong and
what you can do to right them /|cHolly Weeks.
260 Boston, Mass. :|bHarvard Business ;|aLondon :|bMcGraw-Hill
[distributor],|c2010.
300 vi, 240 p. ;|c21 cm.
520 8 Drawing on her years as a consultant and coach, the author
explains why we turn to ineffective tactics when the heat
is on, how to avoid the worst pitfalls of difficult
conversations, and how to pull yourself out if you fall in,
ways to regain y
650 0 Business communication.
650 0 Interpersonal communication.
650 0 Oral communication.
907 .b15634942|b10-06-15|c12-13-11
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