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Book Cover
Lang Matl
Author Inghilleri, Leonardo

Title Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze

Imprint New York : American Management Association, c2010

Copies

Location Call No. Status
 CCQ - Lusail Female Library  HF5415.5    Available
 CCQ - Lusail Male Library  HF5415.5    Available
Description xvi, 170 p. ; 24 cm
Bibliography Includes bibliographical references and index
Contents Introduction: The only shop in the marketplace -- The engineer on the ladder: reaching for the highest level of service -- The four elements of customer satisfaction: perfect product, caring delivery, timeliness, and an effective problem resolut
Summary The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context
Subject Customer services
Consumer satisfaction
Customer loyalty
Added Author Solomon, Micah
ISBN 0814415385
9780814415382