LEADER 00000    a2200265 a 4500 
001    15634942 
003    OCoLC 
008    100201s2010    mau           000 0 eng   
020    9781422137499 (pbk.) 
020    142213749X (pbk.) 
040    UKM|cUKM|dBTCTA|dYDXCP|dZPX|dTEF|dU5D 
049    |lkt 
050 14 HF5718|b.W44 2010 
100 1  Weeks, Holly. 
245 10 Failure to communicate :|bhow conversations go wrong and 
       what you can do to right them /|cHolly Weeks. 
260    Boston, Mass. :|bHarvard Business ;|aLondon :|bMcGraw-Hill
       [distributor],|c2010. 
300    vi, 240 p. ;|c21 cm. 
520 8  Drawing on her years as a consultant and coach, the author
       explains why we turn to ineffective tactics when the heat 
       is on, how to avoid the worst pitfalls of difficult 
       conversations, and how to pull yourself out if you fall in,
       ways to regain y 
650  0 Business communication. 
650  0 Interpersonal communication. 
650  0 Oral communication. 
907    .b15634942|b10-06-15|c12-13-11 
945    HF5718|b.W44 2010|g0|i37522005519038|j0|on|p0.00|q-|r-|s-
       |t0|u1|v1|w0|x0|y.i14947432|z12-15-11|llsf 
945    HF5718|b.W44 2010|g0|i37522005500426|j0|on|p0.00|q-|r-|s-
       |t0|u1|v0|w0|x0|y.i15094583|z04-08-12|llsf 
998    ccq|b12-13-11|cm|db|en|feng|gmau|h0 
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