LEADER 00000cam a2200289 a 4500 
001    15634036 
005    20100701185215.0 
008    090611s2010    nyua          001 0 eng   
010    2009023530 
020    9780814414781 (hc) 
020    0814414788 
035    (OCoLC)ocn351269592 
040    DLC|cDLC|dDLC 
050 00 HD62.17|b.P34 2010 
100 1  Page, Susan|q(Susan Ann) 
245 14 The power of business process improvement :|b10 simple 
       steps to increase effectiveness, efficiency, and 
       adaptability /|cSusan Page. 
260    New York :|bAmerican Management Association,|cc2010. 
300    xii, 338 p. :|bill. ;|c24 cm. 
500    Includes index. 
505 0  The roadmap : learning how to navigate -- Step 1: Develop 
       the process inventory : identifying and prioritizing the 
       process list -- Step 2: Establish the foundation : 
       avoiding scope creep -- Step 3: Draw the process map : 
       flowcharting and documen 
650  0 Workflow|xManagement. 
650  0 Organizational effectiveness. 
650  0 Management. 
907    .b15634036|b10-06-15|c12-12-11 
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998    ccq|b12-12-11|cm|db|en|feng|gnyu|h4