LEADER 00000cam a22002654a 4500 
001    14797070 
003    OCoLC 
005    20090331010000.0 
008    090323s2009    enkab         001 0 eng   
010    2009011959 
020    1841127884 
040    DLC|cDLC|dBTCTA|dYDXCP|dBWKUK 
049    |lnm 
050 00 HF5415.5|b.F567 2009 
100 1  Fisk, Peter|q(Peter Robert) 
245 10 Customer genius :|bbecoming a customer-centric business /
       |cPeter Fisk 
260    Chichester, UK ;|aHoboken, NJ :|bCapstone,|cc2009 
300    xii, 394 p. :|bill., maps ;|c18 x 18 cm 
500    Includes index 
650  0 Customer relations 
650  0 Management 
907    .b14797070|b10-06-15|c12-03-09 
945    HF5415.5|b.F567 2009|g0|i37522005511480|j0|on|p0.00|q-|r-
       |s-|t0|u0|v0|w0|x0|y.i14938996|z12-14-11|llsf 
945    HF5415.5|b.F567 2009|g0|i37522005509278|j0|on|p0.00|q-|r-
       |s-|t0|u1|v0|w0|x0|y.i1508453x|z03-28-12|llsf 
998    (3)ccq|b02-18-10|cm|db|e-|feng|genk|h0