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LEADER 00000cam a2200301Ma 4500
001 15628425
003 OCoLC
008 090415s2010 maua b 001 0 eng d
020 9780495806493 (pbk.)
020 0495806498 (pbk.)
020 9781439042052 (International ed.)
020 1439042055 (International ed.)
040 BURCL|cBURCL|dYDXCP|dSINPL|dBTCTA|dKUT|dUKMGB
050 4 QA76.9.E53|b.B45 2010
100 1 Beisse, Fred,|d1942-
245 12 A Guide to computer user support for help desk and support
specialists.
250 4th ed.
260 Boston, MA :|bCourse Technology,|cc2010.
300 xxii, 674 p. :|bill. ;|c24 cm. +|e2 CD-ROM's (4 3/4 in.).
504 Includes bibliographical references and index.
505 0 Introduction to computer user support -- Customer service
skills for user support agents -- Skills for
troubleshooting computer problems -- Common support
problems -- Help desk operations -- User support
management --- Product evaluation strateg
650 0 End-user computing|xManagement.
650 0 Information technology|xManagement.
650 0 Microcomputers|xMaintenance and repair.
907 .b15628425|b10-06-15|c12-05-11
945 QA76.9.E53|b.B45 2010|g0|i37522005482013|j0|on|p0.00|q-|r-
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945 QA76.9.E53|b.B45 2010|g0|i37522005482021|j0|on|p0.00|q-|r-
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998 ccq|b12-05-11|cm|db|en|feng|gmau|h2