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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Inghilleri, Leonardo
New York : American Management Association, c2010 2010
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CCQ - Lusail Female Library
HF5415.5
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HF5415.5
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2
Buying styles : simple lessons in selling the way your customer buys
Wilkinson, Michael, 1957-
New York : AMA/American Management Association, c2009. 2009
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HF5438.25
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HF5438.25
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